Privacy Policy

1. Who we are

Genie operates a beauty and wellness marketplace that connects consumers with verified providers. Our website is genieforyou.com. For privacy questions, contact hello@genieforyou.com.

2. Scope

This policy applies to:

• Visitors to our marketing website;
• Consumers who use the Genie mobile app;
• Providers and staff who access the invite-only provider portal after receiving an invitation from our team.

Genie is launching in select regions across the United States only. Listings and discovery are limited to that geography.

3. Information we collect

Information you provide

• Account & profile: name, email, phone number, sign-in credentials (handled by our identity provider), beauty preferences (e.g., goals, budget, areas of interest), and profile settings you choose to save.
• Bookings: appointment details, notes to the provider, payment method selection, and booking status.
• Provider onboarding: business and clinic information, service menus, verification documents (e.g., licenses), and communications with our operations team.
• Support & contact: messages you send to hello@genieforyou.com or through in-app support.

Information collected automatically

• Device & app data: device type, operating system, app version, and diagnostic logs needed to keep the service reliable.
• Location: with your permission, approximate or precise location to show nearby providers and distances. You can change this in your device settings.
• Usage & analytics: pages or screens viewed, searches, taps, and funnel events (e.g., onboarding steps, booking started) to improve the product.
• Website: standard server and analytics logs when you visit genieforyou.com.

Information from others

• Providers: clinic details, availability, pricing, and responses to your booking requests.
• Reviews: ratings and comments tied to completed visits, subject to our verification rules.
• Payment processors: when you pay through the app, Stripe provides transaction status. We do not store full card numbers on our servers.

4. How we use information

We use personal information to:

• Create and secure your account;
• Personalize discovery (e.g., match clinics to your stated goals);
• Process and manage bookings, payments, refunds, and support;
• Verify providers and maintain marketplace trust (including document review);
• Send transactional messages (confirmations, verification outcomes, security alerts);
• Operate rewards or promotions you opt into;
• Measure performance, debug issues, and prevent fraud or abuse;
• Comply with law and enforce our Terms of Use.

We do not sell your personal information. We do not use your health information to make medical decisions. Genie is a marketplace, not a healthcare provider.

5. How we share information

We may share information with:

• Providers you interact with: booking and contact details needed to deliver your appointment;
• Service providers who help us run Genie under contract, including:
  • Clerk (authentication);
  • Stripe (payments, when enabled);
  • Google (Maps and geocoding, when you use location features);
  • Cloud hosting and database (e.g., Neon, Railway);
  • Email delivery (e.g., Resend);
  • Analytics (e.g., PostHog);
  • Error monitoring (e.g., Sentry);
  • Messaging (e.g., Stream Chat, when enabled);
  • Secure file storage for provider verification documents.
• Legal & safety: when required by law, to protect users, or in connection with a merger or acquisition (with notice where required).

If you book through a provider's external system (e.g., Square), that provider's privacy policy applies to data collected on their site.

6. Retention

We keep information as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Booking and payment records may be retained for accounting and tax periods. You may request deletion as described below; some data may be retained where the law requires.

7. Your choices & rights

• Access & correction: update profile fields in the app or email us.
• Location: disable location permissions in your device settings (nearby search may be limited).
• Marketing: we do not send promotional email without consent; transactional messages related to your account may still be sent.
• Deletion: email hello@genieforyou.com to request account deletion. We will verify your identity and process requests within a reasonable period, subject to legal retention needs.
• State rights: residents of New Jersey, New York, and other applicable states may have additional rights (access, correction, deletion, opt-out of certain processing). Contact us to exercise them.

8. Security

We use industry-standard measures including encryption in transit (HTTPS/TLS), access controls, and vetted subprocessors. No method of transmission or storage is 100% secure; please use a strong password and protect your device.

9. Children

Genie is not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children. Contact us if you believe we have done so inadvertently.

10. International users

Genie is operated from the United States. If you access the service from outside the U.S., your information may be processed in the U.S. and other countries where our providers operate.

11. Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the effective date. Material changes may be communicated by email or in-app notice where appropriate.

12. Contact

Questions about privacy: hello@genieforyou.com

This policy is written for our beta launch and should be reviewed by qualified counsel before large-scale marketing or processing of sensitive categories of data beyond what is described here.